Terms of Service
Draft · last updated 2026 · not yet legally reviewed
1.What Trinetra is
Trinetra is a weekly AI-visibility tracking service. Each week we ask five AI engines (ChatGPT, Claude, Gemini, Perplexity, and Grok) the questions your buyers actually ask, record whether and how your brand is mentioned, and report the results — mention rates, competitor comparisons, and trends over time. Trinetra measures visibility; it does not control or guarantee what any AI engine says.
2.Accounts
You need an account to use the service. You're responsible for keeping your login credentials secure and for all activity under your account. Provide accurate information — in particular, the email address we use to reach you and the domain you're tracking. One account is intended for one organization; contact us if you need to track multiple brands.
3.Plans & billing
- Monthly plans can be cancelled anytime; cancellation takes effect at the end of the current billing cycle. You keep full access until then.
- Annual plans run to the end of the paid year and do not auto-renew. There are no mid-year refunds on annual plans.
- Free plan: no credit card, no time limit. You are charged only if you choose a paid plan, and you can return to Free by cancelling.
4.Data retention
If your account lapses or you cancel, we keep your account data (scan history, settings, reports) for 90 days so you can pick up where you left off. After 90 days it is deleted. You can also delete your account and all data at any time from Settings.
5.Acceptable use
- Only scan domains you own or have clear authority to analyze (your company, your client with permission).
- Don't abuse scan limits — no scripting, automating, or circumventing rate limits or caps.
- Don't resell, scrape, or republish the service or its outputs as your own product without an agreement with us.
6.Done-for-you services
If you engage us for done-for-you visibility work, the following applies in addition to these terms:
- Engagements are scoped — the work covered is defined in writing before we start.
- Engagements run month-to-month; either side can end at the close of a month.
- Any community placements we make on your behalf are always disclosed as such.
- No outcome guarantees. We promise the work and the measurement — never rankings, mentions, or specific AI-engine behavior. AI engines are third parties we do not control.
7.Limitation of liability
The service is provided "as is." To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, lost profits, or business decisions made on the basis of scan results. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.
8.Governing law
[PLACEHOLDER — depends on entity decision] Governing law and venue to be finalized once the operating entity and jurisdiction are decided. Legal review required before launch.
Questions about these terms? Write to support@dineshgahlot.com.